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If you decide to exchange any of the items that you've purchased, you must pay the postage costs to ship the item(s) back. The cost of shipping the replacement item(s) back to you is FREE for the first exchange. Additional exchanges may be subject to standard UPS ground shipping charges. Orders will be mailed from our store will be shipped by Standard UPS Ground. Alternative shipping may be available for additional charges.
For EXCHANGES, please choose one (1) of the options below:
1. Exchange by mail
* Contact Us with your request.
* Mail the item(s) back to When The Shoe Fits:
2. Exchange in person at one of our stores:
When The Shoe Fits
When The Shoe Fits
You have 60 days from date of delivery to make a decision whether to keep the product or to return it. We must receive the product back no longer than 75 days from your receipt of your order in order for you to receive a full refund. Products returned beyond 75 days are subject to a 10% re-stocking fee (10% off the original retail price) and may be refunded at the current in-store selling price if item has been marked down. Product returned beyond 120 days will be returned to you. The item(s) must be in like new condition and returned in the manner described above in order to receive a full refund. Item(s) returned not in like new condition may be returned to you. Item(s) must be returned to us in the original shipping box. Damaged product boxes due to purchases being returned outside of the original shipping box are subject to a 10% re-boxing fee (10% off of the original retail price). You are responsible for postage costs to ship the item(s) back to us.
You will receive credit on your account within one week from the date we receive your return if the conditions above are met. Any returns received by When The Shoe Fits beyond 75 days of your receipt of the order may take longer than one week for review and determination of credit amounts if applicable. It is our policy to refund the cost of the merchandise only, shipping charges are not refundable. Please save your tracking number for proof of delivery.
If your order was shipped directly to you from the manufacturer, you will not receive a separate invoice. If you have any questions or comments, please contact us at firstname.lastname@example.org.
When The Shoe Fits offers free shipping on all orders over $100 on UPS ground for residents of the Lower 48 States. Additional shipping methods or expedited shipping may be available for additional charges. When we ship your shoes you will receive a tracking number for your order.
**For Next Day, Second Day, or Third Day shipping, these orders will be processed on the next business day if merchandise is available in store. All orders are subject to availability.
We neither sell nor share your information with outside companies or third parties.
When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling or sharing this information.